FAQ's

Your Questions, Answered

PURCHASES & PAYMENTS

What kind of payment does Riomar Designs accept?

RioMar Designs, dba Riomar Travel Organizers accept all major credit cards and Paypal. We do not accept checks, cashier checks or money orders.

RETURNS, REFUNDS, AND EXCHANGES

Questions about returns, refunds and exchanges, please go to our Refund Policy Page 

 

SHIPPING AND ORDER TIMELINE

For questions about shipping, please go to our Shipping Policy Page.

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PRODUCT

What’s the difference between handmade vs homemade?

The difference between handmade and homemade is the quality of the end product.

Handmade pieces are made with the upmost care and attention to detail. Handmade items are consider more of luxury, high end pieces.

The beauty of handmade items is exclusivity. Even though the artist may have created several of the same product, the difference is:

The artist is not producing thousands of the same pieces, making it really exclusive.

The products might vary slightly from each other and the product in the picture due to the nature of being 100% handmade to order.

Each product is exclusive and unique in its own way.

On the other hand, homemade products are usually created with lower quality materials (fabric, thread, hardware) and are simply made as a hobby or to save few pennies.

How should I take care of my Riomar Designs bag or travel organizer?
We recommend spot cleaning your bag and organizers using a moist washcloth.

Hand wash

hand wash

Air Dry

hang dry or air dry

Do not bleach

do not bleach

Do not iron

Do Not Iron

Remember

Your product will be damaged if you:

  • Use bleach when cleaning it.
  • Iron it.
  • Dry in a hot dryer.

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